At Pakeeza Brand, we are committed to ensuring that you have a satisfying shopping experience. If you are not completely happy with your purchase, we are here to assist you with our Refund & Returns Policy. Please read the following terms carefully to understand how we handle returns, exchanges, and refunds.

1. Return & Exchange Policy

We want you to love what you ordered! If for any reason you’re not satisfied, we accept returns and exchanges within 7 days from the date of delivery, provided the following conditions are met:

  • The product is unused and in original, unaltered condition.
  • The product is returned with all tags, packaging, and accessories intact.
  • The return request is made within 7 days of receiving the product.

Non-Returnable Items:

Certain items are non-returnable due to hygiene or other reasons, including:

  • Underwear, swimwear, and personal care items.
  • Customized or personalized products.
  • Sale or clearance items (marked as final sale).

If you’ve received a defective or incorrect item, don’t worry—we’ll resolve it quickly!

2. Refund Policy

If you receive a damaged, defective, or incorrect item, you are eligible for a full refund. Refunds will be processed as follows:

  • Products are returned in the original condition within 7 days of receipt.
  • Refunds will be processed to the original payment method used for the purchase.

How to Request a Refund:

1️⃣ Notify Us: Email or message our customer support team with your order number and proof of damage or error (photos are helpful).
2️⃣ Return the Product: If approved, we will guide you through the return process.
3️⃣ Receive Refund: Once the product is returned, a full refund will be issued within 7-10 business days.

3. Exchange Policy

We offer exchanges if you need a different size, color, or style. Please follow these steps to exchange an item:

  • Notify Us: Email or contact our support team within 7 days of receiving your order.
  • Return the Item: Send back the original product in its unused condition.
  • Processing Exchange: Once we receive the item, we will ship the exchanged product to you within 3-5 business days.

Note: Customers are responsible for the return shipping cost unless the item was defective or incorrect.

4. How to Return an Item

To initiate a return or exchange, please follow the steps below:

1️⃣ Contact Us: Reach out to us via:

2️⃣ Return the Product: Once you’ve contacted us, we will provide you with the return shipping instructions. Return shipping costs are the responsibility of the customer unless the product is defective.

3️⃣ Confirmation & Refund: After we receive your returned product, we will inspect it. If everything is in order, your refund or exchange will be processed promptly.

5. Shipping Costs

  • Return Shipping Fees: The cost of returning an item is the customer’s responsibility, unless the item is defective or incorrect.
  • Exchange Shipping Fees: Customers are responsible for return shipping costs for exchanges.
  • Free Returns: We offer free return shipping only in cases of damaged, defective, or incorrect items.

6. Important Notes

  • Damage or Defect: If the product arrives damaged or defective, we will cover all return shipping costs. Please contact us immediately upon receiving the item.
  • Processing Time: Once we receive your returned product, please allow 7-10 business days for the processing of refunds or exchanges.
  • Eligibility: Returns will be processed only if the product is in original condition and the return request is submitted within 7 days of receiving the order.
  • Final Sales: Items marked as sale, clearance, or personalized are final sale and cannot be returned or exchanged.

For any further questions or assistance, don’t hesitate to reach out to our customer support team. We’re here to help ensure that your experience with Pakeeza Brand is as smooth and enjoyable as possible.

Thank you for choosing us! Happy shopping! 😊